anti- comfort!

too angry to relate... refer to my complaint letter!

To whom it may concern.

Dear sir/ madam


For convenience sake, i have used to taking a taxi, particularly from your prestigious company Comfort which i deem lives up to its name in terms of comfort, despite constantly hearing or reading about others' encounters with the drivers or the controversy about the price hike. Sad to say, we as consumers obediently lived with the they- deserve- it increment of fares, but in exchange for rude and unduly attidudes from drivers.

Boarded a Comfort taxi SHB 6229, on 29th of July at around 4pm in Ang Mo Kio going to a friend's place in the same town as well. I told the uncle Ang Mo Kio Block 350, and he became rather agitated, surprisingly so fast. He retorted that there are so many 350s and how would he know which one i am referring to which obviously i mentioned ANG MO KIO.I told him there is only one block 350 in amk. He blabbered on saying i left out the street or avenue. So i calmly told him it's avenue 1, thinking he would probably drive off pretty soon. He insisted that i am sure that it is avenue 1 before he drives me there. Well, i told him forget it and got down immediately.

I do not expect the driver to know the location. Having met so many drivers before, the nice ones would humbly admit they do not know the way so well but are willing to try or get me to help. In this instance, am i suppose to know the exact location before i board a taxi. If i don't, i am not allowed to take a taxi? That seems like the message that particular driver was hitting at! As usual we will start raking up the usual top listers in the list of problems we encountered but nothing seems to be done. I was transferred to the hotline handling complaints, only to wait almost 8 minutes and gave up eventually. Is that an indication of high volume of complaints everday that we have to hold on the line for so long or this top transport company locally does not treasure any valuable feedbacks from their customers. I would appreciate a justifiable feedback from your company as such to this matter. I would not hesitate to write in to The Straits Times, Forum regarding this issue highlighting to the general public as well as my friends. From what i am concerned now, the company's booking line will not be preferred until i get an satisfied answer.

See! ANTI EM!